Delivery & Returns

Without an account orders must be paid before despatch – payment by cash, cheque, BACs or debit/credit card. With an account all invoices are due strictly 30 days nett from invoice date. Overdue accounts are subject to our current bank interest rate. Where solicitors charges and or court costs are incurred in order to obtain payment these charges will be passed on to the account in question.

Delivery

UK mainland deliveries normally take 1-3 days to UK business addresses – and we will always try to get orders dispatched on the day of receipt if they are urgent.

Isle of Wight is 5-7 days for delivery.

Next day delivery is available to most mainland UK locations (residential addresses will incur additional carriage charges).
Please order before 12pm if next day delivery is required.

We cannot 100% guarantee next day delivery as issues can arise. On the rare occasion a parcel doesn’t arrive our policy is to wait 14 days before sending a replacement or issuing a refund.

Carriage – ex VAT

Orders for delivery in one go to a single address which are over £350.00 ex VAT are carriage paid to British mainland addresses excluding Scottish Highlands.

This does not include back orders and forward orders of fabrics that are not in stock – these may incur additional carriage, please ask for details.

For orders under £350.00 carriage is £10.00.

Scottish Highlands: Orders over £800.00 are carriage paid.

Northern Ireland: Orders over £600.00 are carriage paid.
Exact carrier rates will be passed on for orders under the carriage paid value and can be quoted when the exact order is known.
There is a customs documentation charge of £25.00 on all deliveries.

Republic of Ireland – Orders over £700.00 are carriage paid.
On orders over £1500.00 we will pay all charges except Duty and VAT.
Exact carrier rates will be passed on for orders under the carriage paid value and can be quoted when the exact order is known.

There is a customs documentation charge of £50.00 on all deliveries.

Customers outside the UK mainland will be charged the exact carrier rates – these can be quoted when the order is known.

GPSR Compliance

We ensure all our products comply with GPSR and other applicable EU Directives.  Our EU Responsible Person for GPSR product safety compliance is EU Compliance Partner.

Responsible Person EU (GPSR)

Name: eucomply OU

Address: Parnu mnt. 139b – 14, 114317 Tallinn, Estonia

Contact Email: hello@eucompliancepartner.com

Website: www.eucompliancepartner.com

Phone: +33757690241

Legal Statement

We ensure all our products comply with GPSR, CE Marking (where applicable), REACH regulation, and Extended Producer Responsibility (EPR) laws. We take reasonable steps to ensure that our products are safe, well-labelled, and meet current EU standards.

If you are an EU authority and need to request technical documentation or report an issue, please contact our Responsible Person at: hello@eucompliancepartner.com